Production Print Service Technician

Troubleshooting and Repair

The Production Print Service Technician is responsible for troubleshooting, diagnosing, and resolving maintenance and repair issues on large volume (production print) and highly complex equipment at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.

To ensure high client satisfaction, the technician must meet clients' needs in a courteous, timely, and cost-effective manner.

• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock;
• Participate in triannual physical inventory and occasional spot checks;
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual;
• Complete technical training on all new equipment as assigned;
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.

Qualifications

• An associate degree and two years of relevant experience; or equivalent combination of education and experience;
• Sharp, Canon, HP and/or Konica direct service experience preferred;
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Skills

• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs;
• Demonstrate attention to detail and specialized skills working with highly complex equipment;
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization;
• Strong ability to exercise independent judgment;
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully;
• Work well in group problem solving situations;
• Balance team and individual responsibilities;
• Exhibit objectivity and openness to others' views;
• Give and welcome feedback;
• Contribute to building a positive team spirit;
• Able to build morale and group commitments to goals and objectives;
• Support everyone's efforts to succeed;
• Cost Conscious - Conserve organizational resources;
• Treat people with respect;
• Work with integrity and ethically;
• Uphold organizational values;
• Follow policies and procedures;
• Complete administrative tasks correctly and on time;
• Support organization's goals and values;
• Demonstrate accuracy and thoroughness;
• Look for ways to improve and promote quality;
• Apply feedback to improve performance;
• Monitor own work to ensure quality;
• Meet productivity standards;
• Complete work in a timely manner;
• Strive to increase productivity;
• Able to deal with frequent change, delays, or unexpected events.

Pay and Benefits

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.