Production Print Service Technician

Job Overview

The Production Service Technician is a technical professional responsible for delivering high-quality on-site service and support for assigned production print equipment. This role focuses on ensuring optimal product performance, reliability, and customer satisfaction through a consistent Total Call service routine.

This position serves as a product specialist, provides first-level technical assistance to team members, and actively participates in manufacturer and company-provided training programs. It supports continued skill development, career growth, and achievement of established performance standards.

Responsibilities

• Perform on-site service, maintenance, and repair of assigned production print equipment
• Diagnose and resolve mechanical, electronic, and connectivity issues within required response time expectations
• Follow Impact Networking service support procedures, guidelines, and Total Call routines
• Maintain accurate and effective parts inventory and car stock management
• Deliver confident, professional customer communication to drive satisfaction and retention
• Utilize technical manuals, diagnostic tools, and support resources effectively
• Manage assigned client territory, workloads, and service assignments to ensure timely resolution
• Collaborate with service team members, team leads, management, sales, and operations to resolve complex issues
• Represent the company professionally while complying with all policies and performance standards

Qualifications & Experience

• 2+ years of technical support or industry-related experience (production print, commercial print, or managed print services preferred)
• Prior experience supporting production or commercial-grade print environments and/or production print equipment
• Prior experience in problem isolation, diagnosis, and technical issue resolution
• Working knowledge of mechanical, electronic, and basic computer systems and applications
• Strong verbal communication, interpersonal, and customer service skills
• Demonstrated ability to manage time, priorities, and service assignments independently
• Self-motivated with strong organizational and follow-up skills
• Ability to build and maintain effective customer relationships
• Completion of a two-year degree in electronics, telecommunications, or a related field, or equivalent experience