Production Operations (ProdOps) Engineer - Shift work (flexible)

Black Cape is a unique technology company focused on full-stack web applications, advanced data analysis tools, and integrating AI/ML capabilities for federal government customers. We support programs across the Department of War (DoW) and Intelligence Community (IC) as both a prime and subcontractor, with a strong reputation for delivering mission-critical solutions.

About the role

The Production Operations (ProdOps) Engineer will operate and maintain a mission-critical cloud-based system in multiple environments, ensuring 24/7 availability for national security use-cases. This role supports a data management and analytics project powering machine learning via a large-scale data pipeline.

Responsibilities

• Monitor the state of services and systems globally, resolving outages and problems as they arise.
• Deploy the latest code and security updates to cloud-based systems.
• Make system changes to ensure configurations work in clustered deployment environments.
• Provide recommendations and pathways for scaling system components (processing, storage, etc.).
• Support engineering teams in benchmarking system components.
• Work across all shifts (1st, 2nd, and 3rd) with flexibility to support 24/7 operations, including weekends and holidays.

Requirements

• Active TS/SCI clearance and ability to obtain a CI Poly and Privileged User Access (PUA) on customer systems.
• US citizenship (required for security clearance).
• Willingness to work onsite in a SCIF up to 5 days per week, including extended hours as needed.
• Experience working in classified environments with awareness of technical limitations.
• Familiarity with accreditation and security requirements, preferably with RMF process experience.
• Experience operating and maintaining systems in Linux-based environments.
• Experience with cloud environments (AWS, OpenShift, or Kubernetes) and provisioning tools (Helm, AWS CloudFormation).
• Active Security+ or CISSP certification, plus one technical certification (e.g., CKAD, AWS).

Skills

• Required: Strong communication, collaboration, and problem-solving in mission-driven teams.
• Preferred: Configuration management (Ansible, Salt Stack), CI/CD (Jenkins, GitLab CI), Python/bash scripting, S3-compliant data stores, document storage (Elasticsearch, Mongo), streaming data (Kafka, NiFi, RabbitMQ), and designing scalable cloud-native systems.

Benefits

• Competitive salary and 401K.
• Generous paid time off and parental leave.
• Tuition reimbursement and professional development programs.
• Mentorship, team-building events, and a fun, dynamic work culture.