Production Operations / Operations & Maintenance (O&M) Engineer

Accountabilities

• Maintain stable, secure, and efficient operation of enterprise production systems.
• Sustain continuous improvement initiatives.
• Monitor and maintain production API Gateway environments.
• Support mission-critical systems with 24/7 incident response activities.
• Investigate production incidents, perform root cause analysis, and coordinate resolution with technical teams.
• Manage incidents, service requests, and operational workflows using ServiceNow.
• Support vulnerability remediation efforts, security patch implementation, and operational compliance activities.
• Perform backup validation, disaster recovery testing, and recovery readiness activities.
• Monitor application performance, system health, and availability metrics to identify potential issues.
• Create operational dashboards, reports, runbooks, and technical documentation to support effective system management.
• Aid with production deployments, change management activities, and release coordination.
• Collaborate with infrastructure, networking, security, and application teams to resolve technical challenges.
• Contribute to operational improvements by identifying automation opportunities, process enhancements, and reliability improvements.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• 5+ years of experience supporting enterprise production systems and operational environments.
• Hands-on experience with ServiceNow for incident and service management.
• Experience managing production applications, API Gateway platforms, or similar enterprise technology solutions.
• Strong background in incident management, troubleshooting, and root cause analysis.
• Experience creating operational reports, dashboards, and technical documentation.
• Knowledge of enterprise API technologies, including API Gateway operations and integrations.
• Familiarity with technologies such as IBM webMethods, Kong, Splunk, AppDynamics, ELK Stack, OpenTelemetry, OpenShift, Kubernetes, Docker, Git, Jenkins, SQL, networking concepts, TLS/SSL certificates, and OAuth.
• Prefered certifications include ITIL Foundation, CompTIA Security+, Red Hat Certified System Administrator (RHCSA), AWS SysOps Administrator, Azure Administrator, or Kubernetes Administrator (CKA).
• Strong communication skills with the ability to remain calm during incidents and collaborate effectively with technical and business stakeholders.
• U.S. citizenship is required.
• Ability to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust clearance.

Benefits

• Competitive compensation package based on experience and qualifications.
• Hybrid work environment combining remote flexibility with collaboration in the Washington, DC Metro Area.
• Opportunity to support impactful government technology initiatives and large-scale enterprise systems.
• Exposure to modern technologies, security practices, and complex production environments.
• Professional growth opportunities through technical challenges and continuous learning.
• Comprehensive employee support programs and benefits offered by the organization.
• Equal employment opportunity environment committed to inclusion and respect.