Production Operations & Maintenance (O&M) Engineer

Key Responsibilities

• Provide application-level production support for enterprise middleware and integration services.
• Analyze, develop, test, and support releases for legislative updates, technical enhancements, and application upgrades.
• Implement approved application code fixes, configuration updates, and release packages supporting incidents, defects, and vulnerability remediation.
• Troubleshoot production issues, perform incident triage, provide root cause analysis inputs, and resolve application defects.
• Maintain operational documentation, runbooks, and knowledge transfer materials.
• Collaborate with Government teams to ensure operational continuity and successful production support.

Required Qualifications

• Experience providing application-level production support for enterprise applications.
• Experience with incident management, troubleshooting, and root cause analysis.
• Experience supporting ServiceNow incidents and operational support activities.
• Experience reviewing application logs, monitoring dashboards, and system performance metrics.
• Experience supporting release implementation, deployment preparation, and application validation.
• Experience implementing vulnerability remediation and application code fixes.
• Experience preparing operational documentation and runbooks.
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting Java-based enterprise applications.
• Experience supporting IBM webMethods integration services.
• Experience with AppDynamics, ELK (Elasticsearch, Logstash, Kibana), or similar monitoring tools.
• Experience supporting OpenShift Enterprise Container Platform (ECP).
• Experience supporting enterprise API and middleware environments.

Benefits

Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
Work on high-impact projects across federal and commercial clients.
Collaborate in an inclusive, growth-oriented culture where innovation is valued.
Access career development programs, mentorship, and learning opportunities.
Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.