Production Operations Engineer

Responsibilities

• Maintain enterprise API gateway platforms across development, testing, and production environments.
• Respond to production incidents, service requests, and operational alerts while ensuring timely issue resolution.
• Troubleshoot platform performance, API routing, authentication, authorization, connectivity, and availability issues.
• Support production releases, change management activities, system validation, and operational readiness reviews.
• Perform routine platform maintenance including certificate updates, patch management, vulnerability remediation, and configuration changes.
• Monitor application health, system performance, logging, telemetry, and operational dashboards using enterprise monitoring tools.
• Document incidents, root cause analyses (RCA), operational procedures, and knowledge articles within ServiceNow and other documentation repositories.
• Collaborate with development, cybersecurity, infrastructure, and DevSecOps teams to improve platform reliability and operational efficiency.
• Support disaster recovery planning, backup validation, and business continuity testing.
• Ensure production environments comply with organizational security policies, federal requirements, and operational best practices.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent experience).
• Five (5) or more years of experience supporting enterprise production operations, application support, middleware, or API platform environments.
• Experience supporting enterprise monitoring, incident response, operational troubleshooting, and production support processes.
• Experience using IT Service Management (ITSM) platforms such as ServiceNow for incident, change, and problem management.
• Experience supporting enterprise API platforms, middleware, cloud services, or distributed application environments.
• Strong analytical, troubleshooting, written, and verbal communication skills.

Qualifications

• Desired Qualifications include experience supporting Kong, IBM webMethods, Azure API Management, Apigee, MuleSoft, AWS API Gateway, or similar API gateway platforms.
• Experience with observability platforms such as AppDynamics, ELK Stack, Grafana, Splunk, Prometheus, or OpenTelemetry.
• Familiarity with DevSecOps, CI/CD pipelines, and release management processes.
• Experience supporting Department of State, DoD, or other Federal Civilian agencies.

Benefits

None specified.

Schedule

Not specified.

Pay

Not specified.