Production Operations Associate II - Quality II

Summary of This Role

Primary responsibility is conducting inspections, analyses and/or tests of various stages of work product to ensure compliance with client standards. Documents findings in database. Reports findings to different levels of leadership to ensure root cause analysis and corrective action are implemented. Communicates with fellow team members and leadership to assure vigilant adherence to quality published standards and the product the client receives is error-free. Assists leadership in identifying production, material or process improvements to exceed client quality expectations.

What Part Will You Play

• Becomes proficient with production and quality standards of a single product (e.g. payment applications, insert, sort, etc.) within a single production segment such as a warehouse, documents or cards.
• Inspects work in process and finished product to ensure client specific details meet or exceed predetermined standards and Service Level Agreements (SLA) as directed.
• Documents quantity and quality of work in process/finished product from a limited sample size (80% of optimum of what a senior level would normally inspect) into a proprietary database, as directed.
• Becomes familiar with root cause analysis of data to determine and/or identify process/operator/equipment failures or client issues.
• Begins to learn the impartiality expectations of the position and is provided professional constructive criticism.

Minimum Qualifications

• High School Diploma or Equivalent
• Typically 2 years Relevant Experience Required

Preferred Qualifications

• 4 years of related experience

Desired Skills and Capabilities

• Computer skills - Microsoft Word, PowerPoint, Excel
• Visual - Ability to detect minor shade or color variations
• Attention to detail - Thoroughly check all aspects of work for accuracy, completeness and compliance

Skills / Knowledge

• Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

Job Complexity

• Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision making.

Supervision

• Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.