Production & Manufacturing IT Operations Specialist

Job Responsibilities, Duties & Core Functions

• Daily operational support for systems, applications, networks, and infrastructure across on-premises and cloud environments.
• Handling complex customer account escalations, serving as technical escalation point for DSD products requiring issue resolution or analysis.
• Oversee and serve as an escalation point for DSD Oak Ridge network requests and incidents to Corporate IT services team.
• Leads and manages all aspects of product or manufacturing troubleshooting, service projects, and initiatives.
• Manage the process for communicating system down time, outage, and emergency activities to stakeholders.
• Perform other IT duties/responsibilities defined by Dosimetry Services management.
• Provides technical support for new or transitioning accounts, facilitates implementation of new or transitioning accounts to resolve connectivity issues with customers’ networks.

Required Knowledge & Skills

• Advanced problem-solving, critical thinking, and analytical skills.
• Ability to develop an in-depth knowledge of DSD systems, workflows, processes.
• Excellent follow-through.
• Written and oral communication skills.
• Self-directed, minimal supervision required.
• Familiar with process improvement and root cause analysis methodology.
• Some project management experience.
• A positive, proactive customer first mindset and attitude.
• Ability to work well with all levels of the organization.
• Proficiency with Microsoft Office, Windows, and other computer-based applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Lotus Notes/Outlook, Internet, etc.).
• Knowledge in networking and other infrastructure related equipment.
• Proficiency with cloud-based environments.
• Proficiency with various common customer networks, specifically related to controls, firewalls or blocks that may inhibit Mirion’s equipment from functioning as designed.

Preferred Experience

• In manufacturing processes and shop floor procedures.
• Available to travel domestically, possibly internationally.

Preferred Education & Qualifications

• Bachelor’s degree or equivalent work experience.
• 3 – 5 years of customer service/customer relationship management operations experience.

Physical Requirements & Work Environment

• Facility with medium noise level.
• May be required to lift and move up to 25 pounds.
• Provide support outside of normal business hours when needed.
• Sit and stand while performing daily functions.
• Bend and reach while performing infrastructure, network, and security maintenance.