IT Support Specialist - Manufacturing Operations

About the role

At Framebridge, we’re reinventing how people frame and display the moments that matter. Behind every custom frame is a network of manufacturing technology — CNCs, wide-format printers, engravers and more — that has to run smoothly so our customers get a seamless experience. That’s where you come in. We’re looking for a hands-on IT Support Specialist – Manufacturing Operations to keep our plant technology humming across multiple locations.

Responsibilities

• Maintain and troubleshoot plant hardware and software, including CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
• Monitor plant network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when necessary.
• Manage and scale the Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management.
• Log, prioritize, and resolve tickets in the ticketing system, documenting solutions in a shared knowledge base to improve consistency over time.
• Train plant employees on basic troubleshooting, Point of Sale (POS) procedures, and tech policies.
• Lead and contribute to IT projects such as hardware refreshes, software rollouts, security upgrades, and process automation initiatives.
• Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations.
• Cross-functionally support the Retail Operations IT team during high-volume periods and special projects.
• Back up the Corporate IT team with equipment ordering, configuration, and software access provisioning as needed.

Requirements

• 3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar).
• Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
• Hands-on experience with ticketing systems and remote support tools.
• Strong interpersonal and communication skills — comfortable working directly with non-technical teammates.
• Ability to prioritize, multitask, and travel between plant locations as needed.
• Associate or Bachelor’s degree in IT, Computer Science, or a related field — or equivalent hands-on experience.
• Highly Preferred: Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery); familiarity with Shopify POS or similar retail systems; experience with MDM platforms such as Kandji, Jamf, or Intune; working knowledge of Cisco Meraki networking solutions; experience administering Google Workspace via Google Admin; familiarity with FreshService, TeamViewer, or comparable support tools; CompTIA A+ and/or CCNA certifications.

Qualifications

In your first 90 days, you will:

• Visit each plant location and build relationships with the operations teams you'll support.
• Audit current plant IT infrastructure and identify the top three opportunities to reduce downtime.
• Establish a baseline ticket response SLA and begin tracking against it.
• Take ownership of at least one in-flight IT project and drive it to completion.

Skills

• Technical problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Benefits

• Medical, dental, vision insurance.
• 401(k) retirement plan.
• PTO (paid time off).
• Employee discount program.

Pay

$55,000–$60,000 annually + benefits.

Schedule

Full-time position.