IT Support Specialist – Manufacturing Operations

About the role

We're seeking a hands-on IT Support Specialist – Manufacturing Operations to keep our plant technology humming across multiple locations. You’ll be the go-to person when a CNC won’t connect, a barcode scanner stops scanning, or a new plant needs to come online. If you love solving problems in fast-paced environments and want your work to have visible, immediate impact, we’d love to hear from you.

Responsibilities

As a Framebridge Team Member, You Will:

• Show Pride: stand behind our work, sweat the details, and strive for continuous improvement every day
• Adapt & Act: be creative and solution-oriented, flexible, and proactive
• Embrace Challenges: embrace challenges with creative solutions and collaborate to succeed
• Secure the Baton: take personal responsibility for delivering successful outcomes
• Make It Special: search everyday for opportunities to make our product and experience special
• Build to Last: work every day to build lasting relationships within our team and with our customers

As IT Support Specialist, You Will:

• Provide day-to-day technical support to plant staff across multiple sites — remotely and on-site as needed
• Troubleshoot and resolve issues across plant hardware and software
• Monitor plant network connectivity, Wi-Fi access, and VoIP systems to minimize downtime
• Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management
• Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base
• Train plant employees on basic troubleshooting, Point of Sale (POS) procedures, and tech policies
• Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives

Additionally, you will:

• Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations
• Coordinate with external vendors for hardware procurement, installation, and managed services
• Back up the Retail Operations IT team during high-volume periods and special projects
• Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed

Requirements

Required:

• 3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar)
• Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi)
• Hands-on experience with ticketing systems and remote support tools
• Strong interpersonal and communication skills — comfortable working directly with non-technical teammates
• Ability to prioritize, multitask, and travel between plant locations as needed
• Associate or Bachelor’s degree in IT, Computer Science, or a related field — or equivalent hands-on experience

Highly Preferred:

• Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery)
• Familiarity with Shopify POS or similar retail systems
• Experience with MDM platforms such as Kandji, Jamf, or Intune
• Working knowledge of Cisco Meraki networking solutions
• Experience administering Google Workspace via Google Admin
• Familiarity with FreshService, TeamViewer, or comparable support tools
• CompTIA A+ and/or CCNA certifications

Benefits

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer-funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

Pay

The base range is $26/hr-$28/hr. Final compensation depends on experience, qualifications, and location.

Schedule

Full-time position