Production Manager/Service Dispatcher

Responsibilities

• Dispatch repair orders to technicians based on skill level, availability, and workload.
• Maintain shop productivity and ensure work is progressing efficiently throughout the day.
• Cook up daily workflow between service advisors, technicians, parts personnel, and management.
• Maintain proper scheduling and distribution of work to maximize technician efficiency and shop throughput.
• Track vehicle status and communicate updates to service advisors.
• Aid in reducing repair cycle times while maintaining quality standards.
• Prioritize customer waiters, appointment vehicles, and special requests.
• Review open repair orders and identify opportunities to improve workflow.
• Work closely with the parts department to minimize delays and maximize productivity.
• Ensure technicians have the information and resources needed to complete repairs successfully.
• Support service department goals related to customer satisfaction, efficiency, and profitability.

Qualifications

• Previous automotive service department experience preferred.
• Experience as a dispatcher, production manager, shop foreman, service advisor, or similar role is highly desirable.
• Outstanding customer service and communication skills are required.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Ability to build positive relationships with customers, technicians, and coworkers.
• Computer proficiency and experience with dealership management systems preferred.
• Positive attitude and strong work ethic.

What We Offer

• Extremely competitive Medical/RX/Dental/Vision Reimbursement Plans
• Company paid Life Insurance/Accidental Death & Dismemberment/Long Term Disability
• 401k Plan with Company Match
• Voluntary Benefits including short term disability/accident/critical illness/universal life/cancer and vision
• Vacation
• Holidays
• Personal Time Off
• Bereavement Leave
• Employee Discounts
• Referral Bonus
• Academy Training
• Athletic Scholarships