Production Manager (Operations Management) New Store: Fayetteville, AR

About the role

The Production Manager is responsible for overseeing the production process and leading a team to ensure the store meets financial targets and key metrics.

Responsibilities

• Ensure the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace.
• Lead, direct and supervise the work of supervisor(s) and production team members.
• Plan staffing needs and coordinate recruitment, selection and training.
• Regularly observe, assess, interact, coach and counsel supervisors and team members.
• Identify and develop high potential supervisors and team members through on-the-job, guided work.
• Maintain a respectful values-driven workplace. Use open communication tools and convert team member input into meaningful action.
• Address complaints and resolve issues consistent with our values, policies and procedures.
• Provide recognition and candid feedback.
• Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned.
• Receive and respond to customer/donor questions, requests and complaints.
• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
• Implement the set-up of sales and marketing promotions & programs when required.
• Aid donors per Company standards.
• Manage item put out condition & volume, production margin, spread of put-out prices and seasonal back stock.
• Ensure all sellable items are available to the customer.
• Plan, schedule, assign and direct work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
• Manage production workflow efficiencies, standards and organization.
• Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor.
• Lead the morning maintenance program to ensure sales floor is ready for business each morning; capture and leverage learnings.
• Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
• Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.
• Ensure the Savers recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.
• Protect company assets and information by ensuring their safe handling, security and integrity.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).
• Oversee certification process for Big Joe, baler and Lock-Out/Tag Out (LOTO).
• In the absence of the Store Manager, oversee the store and team in accordance with all policies, procedures, regulations, and laws.
• Perform any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company.

Requirements

• High School diploma: post-Secondary degree/diploma preferred.
• Results-driven retail store management, or industrial management experience.
• Strong mathematical and analytical skills.

Qualifications

• Excellent presentation skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Skills

• Excellent presentation skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Benefits

• Comprehensive onboarding and training from day one.
• In-house expertise!
• Company-paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Pay

TBD

Schedule

TBD