Production Manager Flooring & Construction

The Role

Key Responsibilities

• Launch every job with a confirmed scope of work, schedule, and installer crew assigned.
• Check in with installers each morning to confirm progress and head off problems before they grow.
• Walk scope and pay with each installer on-site the day the job begins.
• Track days-to-complete against the project days allocated and actively manage the schedule.
• Pull ETAs from installers and keep customers and the team updated proactively.
• Make sure every job closes out completely — trims, transitions, cleanup, punch-list items, and all customer concerns scheduled or resolved — and get customer sign-off on any added billable work, documented and communicated to the office, before you mark a job billable.
• Own repairs and rework — every reported issue addressed and resolved within 10 business days of notice.

Materials & Logistics

• Pull and prep job materials ahead of installer pickup.
• Run miscellaneous materials out to job sites when crews need them.
• Pick up materials from vendors when required.
• Take in and manage deliveries; keep the warehouse organized.

Quality Control & Customer Experience

• Get out to active job sites to verify quality, pace, and crew conduct.
• Catch and address customer concerns before and after the job is complete.
• Be the calm, decisive voice when something goes sideways — for customers and installers both. Solution-oriented and good under pressure.
• Handle small repairs and miscellaneous work yourself when needed.

Installer Network & Development

• Build and maintain a reliable bench of subs through active recruiting.
• Lead installer orientations so every new sub knows our standards and expectations.
• Invest in your crews — coordinate seminars, training, and ongoing coaching to sharpen their skills.
• Hold installers accountable professionally and fairly, so mistakes become learning moments.
• Keep relationships fair and respectful across installers, the sales team, customers, and the office.

Communication & Team Alignment

• Have installers send daily photo check-ins and progress updates on active jobs.
• Show up to team meetings and communicate straight — clear and honest.
• Own the handoff from sales to production — carry the baton and run it.
• Make decisions aligned with our mission and core values.

What We're Looking For

• Trade experience. You've worked in flooring, construction, or home improvement and you know how a job site runs and what good work looks like. Flooring experience is highly desirable — we'll train the right person on our systems.
• Decisive and solution-oriented — you don't freeze when a job goes sideways, you handle it.
• Strong communicator — clear, honest, and timely with customers, installers, and teammates.
• Highly organized — you can run multiple active jobs at once without dropping the ball.
• Fair and consistent — you hold people accountable with respect, not frustration.
• Available and responsive — early mornings come with the territory; you're not caught off guard.
• Reliable transportation — you'll be moving between the office, vendors, and job sites regularly. (We have a production van.)

Compensation & Perks

• Competitive hourly rate based on experience — scalable hours available (part-time to full-time path).
• Performance bonuses tied to key delivery metrics.
• Mileage reimbursement or use of company vehicle for work-related activities.
• Ongoing training and development — we invest in your growth.
• A team that takes care of each other and recognizes the value you bring.