Production Manager​

About the role

The Production Manager is responsible for the overall management and direction of the production process, along with leadership of the team, in accordance with all policies, procedures, regulations and laws. The role involves ensuring the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace. The Production Manager supervises the work of supervisor(s) and production team members, plans staffing needs, coordinates recruitment, selection and training, regularly observes, assesses, interacts, coaches and counsels supervisors and team members, identifies and develops high potential supervisors and team members through on-the-job, guided work, and maintains a respectful values-driven workplace.

Responsibilities

• Ensure the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace.
• Lead, direct and supervise the work of supervisor(s) and production team members.
• Plan staffing needs and coordinate recruitment, selection and training.
• Regularly observe, assess, interact, coach and counsel supervisors and team members.
• Identify and develop high potential supervisors and team members through on-the-job, guided work.
• Maintain a respectful values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Address complaints and resolve issues consistent with our values, policies and procedures.
• Provide recognition and candid feedback.
• Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned.
• Receive and respond to customer/donor questions, requests and complaints.
• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
• Implement the set-up of sales and marketing promotions & programs when required.
• Aid donors per Company standards.
• Manage item put out condition & volume, production margin, spread of put-out prices and seasonal back stock.
• Ensure all sellable items are available to the customer.
• Plan, schedule, assign and direct work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
• Manage production workflow efficiencies, standards and organization.
• Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor.
• Lead the morning maintenance program to ensure sales floor is ready for business each morning; capture and leverage learnings.
• Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
• Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.
• Ensure the Savers recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.
• Protect company assets and information by ensuring their safe handling, security and integrity.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).
• Oversee certification process for Big Joe, baler and Lock-Out/Tag Out (LOTO).
• In the absence of the Store Manager, oversees the store and team in accordance with all policies, procedures, regulations, and laws.
• Make decisions and take reasonable action in the absence of the Store Manager.
• Perform any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company.

Requirements

• High School diploma: post-Secondary degree/diploma preferred.
• Results-driven retail store management, or industrial management experience.
• Strong mathematical and analytical skills.

Qualifications

• Excellent presentation skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Skills

• Excellent presentation skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Benefits

• Comprehensive onboarding and training from day one.
• In-house expertise!
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).
• Paid Time Off Sick Pay Vacation Pay - Approximately 2 weeks 6 paid holidays plus 1 to 2 additional floating holidays.
• Team member discounts Up to 50% off store merchandise.
• Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses.
• Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance.
• Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Pay

Pay Range: $55,000 to $70,000 (Will vary based upon strategic talent planning needs)

Schedule

During the initial job training period, the position will be non-exempt hourly with the following pay range: $22.26 to $28.34 (Based on a 45-hour work week)