Production Manager

About the role

As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed within the production room, as well as the rolling and recycling of merchandise for the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service.

Responsibilities

• Oversee daily production operations, ensuring the efficient processing and rolling of merchandise for the sales floor.
• Implement and monitor procedures to maximize productivity, minimize waste, and maintain a consistent workflow.
• Conduct regular quality checks on processed items to ensure they meet company standards and address any quality issues promptly.
• Train, develop, and mentor production supervisors, fostering a culture of continuous improvement and high performance.
• Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the production team.
• Conduct regular performance evaluations and manage the performance process in a fair and equitable manner.
• Ensure production supervisors have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals, contributing to the overall success of our thrift store operations.

Qualifications

• Proficiency in both English and Spanish is required.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• A high school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required.

Physical Requirements

• Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Able to stand for extended periods of time.
• Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Possess clarity of vision at 20 inches or less and 20 feet or more.
• Required to wear closed-toe shoes for safety purposes.
• The job involves regular repetitive motions.

Work Environment

• The work environment is dynamic and characterized by a consistently busy atmosphere.
• The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment.
• Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.