Production Manager

Position Overview

As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax’s Service Operations Department. This position partners closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. You will help drive performance, foster a positive associate and customer experience, and contribute to continuous improvement initiatives.

Role Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels
• Provide coaching and feedback through formal and informal observations to support associate development
• Participate in hiring and training processes to build a strong, high-performing team
• Maintain key performance measures to ensure operational success
• Execute continuous improvement initiatives to enhance efficiency and customer experience
• Resolve customer concerns promptly and professionally, delivering exceptional service
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

Benefits

• Annual Salary Range: $61,500.00 - $107,700.00 May be eligible for bonus and equity
• Paid sick, vacation, and holiday time
• Up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Full-time salaried Associates are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.