Production Location Lead/Production Manager

About the role

The Production Location Lead/Production Manager will lead the onsite production team for an established multi-channel retailer company. This key role is responsible for overseeing the day-to-day operations, coordination, and execution of all onsite productions; partnering with the client events team and hosts to collaborate on production support needs; managing the AVI-SPL staff within the assigned location; and providing direct event coordination support for assigned productions and events as needed.

What You Will Do

Team Management

• Oversee the onsite team responsible for providing high-quality production support through professional quality video, audio, lighting, and presentation to allow the client and external partners to connect and communicate their message in a distinct and technologically innovative way to colleagues and customers alike.
• Serve as the first-tier escalation point of contact for service needs with the client team.
• Implement training program to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
• Ensure minimum staffing levels are always met and oversee the development of contingency and backfill plans including freelancer pool development in local market to ensure no interruption to service.
• Support the assessment and recommendation of solutions about functionality of studio and event spaces based on operational requirements and event scope.
• Develop and provide key factors analysis report to manager on a quarterly basis.
• Assess personal performance and hold review with personnel inclusive of corrective measures as necessary.
• Ensure maximum utilization of internal employees and resources.

Production Management

• Collaborate with client events team on technical broadcast approach and design of productions for assigned location.
• Manage and maintain the production schedule for assigned location including staff and resource allocations.
• Maintain relationships with AVI-SPL production resources and vendors for scalable support including location-based video production and event production companies for additional equipment and crewing needs.
• Conduct weekly production meetings to assess project progress and identify issues, provide guidance, and ensure coverage of all upcoming events.
• Perform post-mortems of productions to analyze what went right, what went wrong, and make recommendations for future improvements.
• Oversee monthly budget for all event production ad hoc costs and communicate with client stakeholders on operational costs.

Production Coordination

• Meet with events team and requestors to plan and review event needs and provide recommendations on production enhancements to execute on event vision.
• Coordinate the technical production needs for all events and ensure requirements are in full compliance with established policies and procedures.
• Facilitate equipment rental and other supplemental production requirements.
• Oversee postproduction needs including basic editing and delivery of recordings.
• Organize event metrics and feedback and provide recommendations on areas for improvement.
• Fill in necessary production crew positions as needed.

Qualifications

Must-have skills & job qualifications

• 7+ years of experience in live event production, event coordination, broadcast, audio/visual, and video production, or other similar field.
• 3+ years of experience in: leading, mentoring, and developing teams; onsite, virtual, and hybrid live events; database and scheduling management; coordinating logistics with multiple entities or vendors.
• Strong technical knowledge of traditional event production, broadcast, and digital equipment.
• Ability to maintain composure and a positive attitude during high pressure situations.
• Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
• Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
• Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
• Consistent proactive preparation and timely responses to multiple channels of communication.
• Ability to collect and analyze metrics, extract trending data, and provide continuous improvement recommendations.

Nice-to-have skills

• Knowledgeable in the operations and technical execution of video production, audio-visual technology, and event space facilities.
• Experience in various production roles including but not limited to technical directing, audio mixing, camera operation, and editing.
• College degree in video production, broadcasting, communications, or similar field.

Other Requirements

• Valid driver's license and safe driving record.
• Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.

Benefits

• Medical benefits, including vision and dental.
• PTO days (vacation, sick days, and personal days) and paid holidays.
• Enjoyable company culture.
• Training and professional development opportunities.

Pay

Salary range: $90,000 – $110,000