Production Lead

Key Responsibilities

• Team Leadership & Operations
• Coach, develop, and manage a small team of repair technicians through training, support, and performance feedback
• Foster a collaborative, accountable, and high-performing team environment
• Manage daily production workflows to maintain throughput, reduce backlog, and meet operational goals
• Monitor team performance, productivity, and repair KPIs
• Technical & Process Oversight
• Oversee evaluation, repair, and upgrades of Apple computers, iPads, and related devices
• Ensure repaired devices meet cosmetic and functional quality standards
• Track operational metrics including throughput, turnaround time, and backlog performance
• Drive continuous improvement initiatives within a Lean operational environment
• Maintain accurate repair documentation and system updates
• Inventory & Compliance
• Manage repair parts, tools, and consumables inventory
• Support safety, environmental, and e-waste compliance standards

Required Qualifications

• Experience repairing or refurbishing Apple computers, iPads, and other Apple products
• Experience leading or supervising small teams
• Strong leadership, organizational, and operational management skills
• Ability to analyze metrics and drive process improvements
• Experience in warehouse, production, or technical service environments
• Strong attention to detail and commitment to quality