Production Flow & Quality Lead

About the role

Our banner, Blue Nile, is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified™" company. Innovation and brilliance - two things that set us apart. Join us! The Production Flow & Quality Lead supports the daily performance of an assigned manufacturing cell by controlling the movement, status, priority, and quality verification of customer orders. Reporting to the Production Supervisor, this role converts the daily production plan into disciplined work-flow, ensures orders arrive complete and ready for the next operation, performs authorized incoming and in-process quality checks, and provides immediate feedback when a defect or process abnormality is found. This is a hands-on floor leadership role without direct reports. The Lead coordinates work and influences daily execution within priorities established by the Production Supervisor. The role does not replace craft self-inspection, assume the Supervisor's people-management accountability, or override Quality Assurance standards and final acceptance authority. Its purpose is to make flow and quality conditions visible, keep defects close to their source, and help the cell respond before problems become queues, rework, or missed customer commitments.

Responsibilities

• Participate in the daily cell meeting and translate the Supervisor's production priorities into clear order sequencing, assignment, movement, and follow-up throughout the shift
• Receive, scan, sort, stage, assign, collect, and distribute work orders in accordance with the production plan, FIFO and priority rules, established routes, and standard operating procedures
• Maintain accurate real-time order status, location, ownership, routing, and completion information in factory systems and visual controls; immediately investigate missing, stalled, misrouted, or aging work
• Confirm each order has the required components, documentation, specifications, approvals, and system information before release to the next operation; resolve or escalate gaps rather than passing incomplete work downstream
• Monitor cell WIP, input, output, queue age, schedule risk, and due-date performance; alert the Production Supervisor early when demand, capacity, material, technical, or system conditions threaten the plan
• Coordinate with Jewelers, Setters, Polishers,