production coordinator

About the Role

To learn all aspects of production and handle production goal tracking, quality and quantity checks. This position supports and fills in as a Customer Service Coordinator when needed. While not a formal supervisory role, it includes coaching, training, and development of team members.

Responsibilities

• Achieve daily, weekly, and monthly production goals for the store.
• Work with the manager to ensure donation volume or raw material meets expectations to support store goals and sales.
• Ensure every rack or cart of processed goods meets standards of quality and closely monitors quantity and pricing.
• Cross-train and be proficient in every aspect, including the pace of production, to train new Merchandise Processors and fill in when necessary.
• Train new staff and coach existing staff to follow the production process, holding staff accountable for meeting processing goals.
• Perform opening and closing of the store as assigned by the manager.
• Cross-train and be proficient in cash register procedures to substitute for a Customer Service Coordinator.
• Communicate production progress, changes, and general information during staff meetings.
• Ensure workstations are stocked with only necessary supplies to meet goals.
• Ensure the store is locked, secured, and all personnel have left safely when closing.
• Ensure all Merchandise Processors complete one hour of floor work each day.
• Follow product placement and rotation processes to company standards.
• Meet quality and goals by sending jewelry and merchandise weekly to the Ecommerce Department.
• Ensure compliance with all Goodwill Keystone Area policies, procedures, and employee handbook.
• Support additional tasks and projects as needed.
• Promote workplace safety and ensure duties are performed safely.
• Communicate progress, problems, and concerns to the Store Manager.

Qualifications

• High School Diploma or GED equivalent; or three (3) years of related experience.
• Supervisory experience preferred.
• Previous retail or manufacturing experience preferred.

Skills

• Ability to work in an open warehouse environment exposed to various weather and temperatures.
• Ability to follow verbal instructions and work as a team member.
• Must be able to read and write in English.
• Ability to continuously perform repetitive work.
• High level of integrity and business ethics.
• High level of adaptability and flexibility, including scheduled work hours.
• Ability to push, pull, and lift up to 40 pounds frequently.
• Proficiency with computers, calculators, and other operational technology.
• Must pass State background check, Child Abuse Clearance, and FBI Clearance.