Production Coordinator

About the role

Be part of a fast-growing brand with a strong reputation. Work with a supportive and mission-driven team. Coordinate with sales staff weekly to align on project details and customer expectations. Accurately order products and follow up on deliveries. Schedule installations to match both customer and installer availability. Maintain ongoing communication with customers to ensure transparency and satisfaction. Confirm project scope and compensation with installers. Conduct walk-throughs and collect final payments. Ensure jobs are completed profitably and efficiently. Resolve issues quickly and professionally.

Responsibilities

Keep the showroom organized and assist with home shows and training. Continuously seek better installers and improve job quality.

Requirements

15+ years of flooring installation experience. 5+ years of customer service experience. 3+ years of project management experience. Natural leadership with the ability to manage installers and resolve conflicts. Highly organized and able to juggle multiple projects. Strong communication and problem-solving skills. Independent and self-motivated. Professional and customer-focused demeanor. Willingness to learn and grow in the flooring industry.

Skills

Benefits

- 401(k) - Company car - Competitive salary - Employee discounts - Flexible schedule

Pay

Not specified

Schedule

Full-time position

Qualifications

Not specified

Company Information

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!