Production Coordinator

ECLARO is seeking a Production Coordinator to support the execution of Direct Mail and Print Campaigns, as well as management of our Stationery ordering platform and warehousing for one of the largest mutual life insurance companies in New York, NY.

About the role

This role coordinates production phases end-to-end — from intake through procurement, execution, delivery, and warehousing — while managing tight deadlines, vendor relationships, and quality control across multiple concurrent jobs. The ideal candidate is highly organized, detail-oriented, a fast learner, and comfortable managing multiple priorities to deliver within established timelines. A strong customer-service orientation and the ability to catch and resolve errors before they reach production are essential. Preference for prior experience in direct mail and print production.

Responsibilities

• Track multiple Direct Mail, Print, and Stationery campaigns concurrently and monitor progress to keep all jobs on track and delivered on time, with reporting as needed.
• Meticulously review artwork, data files, vendor proofs, and programming instructions to catch and resolve errors, ensuring quality standards are met across all print and direct mail workflows.
• Prepare and obtain job estimates, analyze costs, make vendor recommendations to stakeholders, execute purchase orders, perform invoice reconciliation, manage postage, and support financial tracking.
• Serve as compliance liaison for programs as needed.
• Manage inventory levels and monitor stock to support uninterrupted supply.
• Coordinate with print, stationery, and mail vendors to prepare and make vendor recommendations to stakeholders, and hold vendor partners accountable to quality and delivery standards.
• Support vendor contracts and Statements of Work (SOWs) in partnership with sourcing/procurement and business teams.
• Grow to become the Subject Matter Expert (SME) for supported platforms, document processes and workflows, and provide results reporting.

Requirements

• Strong project and process management and organizational skills.
• Exceptionally detail-oriented with strong proofreading skills.
• Data mindset as applied to direct mail variable data programming instructions.
• Demonstrates production and quality-control discipline.
• Aptitude for financial management tasks.
• Strong communication skills.
• Proactive, problem-solving approach.
• Highly organized and detail-oriented, with a bias toward action.
• Solution-focused to identify problems and bring solutions.
• Technological aptitude and comfort leveraging operating platforms such as Microsoft Office, Adobe Workfront, Ariba, and AI tools.
• Client-focused communicator.
• Preference for experience within insurance, financial services, or other regulated industries.
• Preference for working knowledge of print production, direct mail coordination, or a related production/operations role.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental, and Vision Insurance through ECLARO