Production Coordinator

What You'll Do

• Coordinating HVAC, Plumbing, and Electrical installation jobs
• Answering production phone lines and responding promptly to internal team communications
• Scheduling subcontractors and coordinating project logistics
• Calling customers with installation updates and technician ETAs
• Performing welcome calls and post-installation follow-up ("happy calls")
• Reviewing documentation to ensure jobs are complete and accurate
• Updating job statuses, notes, and internal tracking systems
• Aiding with customer concerns and helping resolve issues professionally
• Collaborating with multiple departments to ensure seamless operations

Requirements

• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Comfortable working in a fast-paced environment with multiple priorities
• Detail-oriented with strong follow-through
• Able to work independently while collaborating with a team
• Experience in dispatching, scheduling, production coordination, or customer service is preferred
• HVAC, Plumbing, Electrical, or home services experience is a plus

Benefits

• Competitive Pay: $21/hour + Overtime
• Paid Time Off
• 401(k) Retirement Plan
• Medical, Dental & Vision Insurance
• Growth & Career Advancement Opportunities

About the Role

NexGen is seeking a Production Coordinator to join their team in La Habra, CA. The ideal candidate will have excellent communication and customer service skills, strong organizational abilities, and the ability to work in a fast-paced environment. This position involves coordinating installation jobs, managing internal communications, and providing customer service. NexGen offers competitive pay, benefits, and opportunities for growth.

Pay

$21/hour + Overtime

Schedule

Full-Time with rotating weekends required. Initial training schedule: 7:00 AM - 4:00 PM. Schedule after training will be discussed based on business needs.