Production Control Operator

Major Roles And Responsibilities

• Ensure critical batch metrics are met nightly.
• Prepare and maintain production schedules using automated scheduling tools such as UC4 (Automation Engine), Autosys, and Control-M.
• Schedule off-hours production requests and maintain schedule information.
• Utilize appropriate software tools to enhance system performance and monitor the production batch environment.
• Aid in developing and ensuring adherence to Production Support standards and procedures.
• Work independently on assigned projects related to Production Support.
• Provide technical assistance to applications and computer operations areas.
• Troubleshoot scheduling tool outages with other IT teams, understanding the tool's architecture.
• Work with complex job streams or workflows and identify problems within them.
• Have basic scripting knowledge (bash or batch).
• Integrate automation tools with business applications such as SAP and ERP.
• Schedule and/or execute the SAP transports.
• Understand compliance and audit requirements and maintain necessary documentation.
• Respond to queries and document new and existing implementations.
• Implement changes related to report distribution software.
• Continuously improve processes by minimizing job failures or finding more effective solutions.

Nice To Have

• Ensure the integrity of production JCL libraries and implement test JCL members into the production environment.
• Identify root causes and provide permanent resolutions to production failures.
• Understand new business requirements and implement them through automation.
• Plan for scheduled system outages.
• Maintain annual calendar and batch parameters.
• Participate in disaster recovery exercises.

Skills/Abilities

• Strong oral, written, and communication skills.
• Ability to multi-task and manage time effectively.
• Willingness to learn new tools and processes.

Job Requirements

• 5-7 years of experience in Computer Operations, with at least 2 years in Production Control.
• Thorough knowledge of Unix/AIX/Wintel Operating systems.
• Thorough knowledge of IBM utilities.
• Knowledge of scripting using UC4 and Shell.
• Basic understanding of SAP is required.

Education

• Associate degree in a technical field or equivalent experience.

Preferred Experience

• Experience with FTP/SFTP, encryption, and Amazon S3 Bucket.
• Knowledge of cloud technologies.
• Migration experience to Control-M is a plus.

Additional Information

• This role is not for software engineering or QA analysts who use automation to test code. It requires prior experience with Autosys or CA Automic (Automation Engine, UC4) or both.
• Alternatives include Control-M and Stonebranch.
• On-call availability and the ability to work on day-to-day operational tasks with incident and change management are required.
• Participation in problem management and provide the necessary corrective and preventive actions is needed.
• The role requires working in shifts, that may start at 5:30 am or end past midnight. Occasionally weekend work may be involved.