Production Control Analyst

About the Role

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. An IT Analyst on the Production Control team coordinates, tracks, and moves changes into the environment following change management, release management, and quality control procedures. This position will lead efforts to standardize version control practices, policies, and tools in the various environments the team supports.

Responsibilities

• Change, Release and Deployment Management
  • Manage the IT service management lifecycle to enable beneficial changes with minimal disruption to IT services.
  • Work with IT leadership, Application Development, Infrastructure, and other IT resource areas to define and communicate the change, release, and deployment process.
  • Execute deployment processes to move “in good order” changes into Model and Production environments following change management, release management, and quality control procedures.
  • Manage workload from service ticket requests, service outages, change control, and related projects.
  • Act as a liaison between developers, infrastructure, and project management resources to plan changes to systems and applications.
  • Provide leadership for formal change management meetings and processes, including management of the forward schedule of change.
  • Lead efforts to standardize deployment processes, policies, and tools across environments.
  • Prepare complex jobs in model and production environments; work with development teams to revise job schedules as necessary.
• Strategy & Planning
  • Provide consultation to application development teams regarding change management requirements and recommend design and action plans for code promotion and new application/system integration.
  • Coordinate with other Infrastructure teams to configure, install, maintain, and upgrade company’s system environments.
  • Ensure high-level integration of application development with IT policies and strategies (SOX, IT governance, data strategy, security, and other IT functions).
  • Make and execute well-thought-out decisions on complex or ambiguous issues.
• Production Support
  • Participate in outage situations and collaborate with other IT teams to restore the production environment.
  • Resolve problems in model/production by diagnosing system/application issues and taking corrective action.
  • Assess and monitor the operating environment for performance, capacity, and system availability; recommend changes as needed.
• Disaster Recovery
  • Partner with Application Development, Infrastructure, and BCP teams to develop and maintain Application Recovery Plans.
  • Participate in DR exercises with the BCP coordinator and Application Development teams.
  • In the event of a disaster:
    • Coordinate with DR Coordinator and senior leadership on recovery plans.
    • Validate application, infrastructure, and data readiness based on application priority determined by the BCP plan and senior leadership.
    • Coordinate activities to restart application processing once readiness is confirmed.

Requirements

• Associate, Bachelor’s Degree, or equivalent work experience required.
• Greater than 2 years of professional IT experience in an organization with complex, multi-tiered technical solutions including a mainframe.
• Minimum of 2 years’ experience with change control processes.
• Strong understanding of Distributed Systems environments.
• Minimum of 2 years working with scheduling and change/release management software.

Skills

• Strong technical and analytical skills with a track record of resolving complex issues.
• Broad work history and knowledge of the following technologies and their uses: Windows Server, UNIX, Linux, iSeries-AS/400, BMC Control M, Workload Automation Tools, PowerShell.
• Excellent organizational skills and highly self-motivated with the ability to work independently.
• Excellent oral and written communication skills, including the development of procedural documentation and meeting materials.
• Ability to work effectively under tight deadlines and plan, schedule, and execute multiple concurrent activities.
• Strong customer service orientation.
• Knowledge of scheduling and change technologies.
• On-call availability (once every six weeks).

Benefits

• Comprehensive health, dental, and vision insurance.
• Mental health benefits and an employee assistance program.
• Paid time away benefits (paid time off, paid parental leave, short-term disability, and a cultural observance day).
• Financial wellbeing benefits, including contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
• ProHealth Rewards: a platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Pay

Protective’s targeted salary range for this position is $70,000 to $102,667. Actual salaries may vary depending on factors including but not limited to job location, skills, and experience.