Production Clerk

About the role

This position coordinates manufacturing workflows by managing the production schedule and preparing documentation to ensure on-time delivery. The role acts as a liaison between departments, updating databases, and monitoring material availability.

Responsibilities

• Create and distribute daily/weekly production schedules and/or work orders.
• Confer with supervisors and the shipping department to resolve delays, adjust schedules, and meet deadlines.
• Update computer databases with accurate information regarding progress, costs, and material usage.
• Inventory and order materials and supplies for office staff.
• Answer telephones, direct calls, and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Review files, records, and other documents to obtain information and respond to requests.
• Scan and enter copies of orders received or post order records into the ERP system.

Knowledge

• Production and Processing: Knowledge of raw materials, production processes, quality control, costs, and techniques for maximizing effective manufacturing.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
• Administrative: Knowledge of administrative and office procedures and systems, such as word processing, managing files and records, stenography, transcription, designing forms, and workplace terminology.

Skills

• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Speaking: Conveying information effectively to others.
• Active Listening: Giving full attention to what others are saying, understanding points being made, asking questions as appropriate, and not interrupting.
• Time Management: Managing one's own time and the time of others.
• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Requirements

• High School diploma or GED required.
• 1+ years of experience working in an office setting (preferred).
• Experience with ERP systems and proficiency in Microsoft Outlook, Excel, and Word (preferred).

Physical and Mental Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

• Ability to operate in a production-driven environment and perform at required standards.
• Sedentary and physical activity requires reaching, bending, kneeling, stooping, pulling, carrying, balancing, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
• Visual requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Frequently lifting up to 30 lbs; infrequently lifting 50 lbs or more.
• Required to stand, walk, or otherwise be mobile.
• Ability to deal with stressful situations as they arise.