Production Assistant, Live Selling (PM Shift)

About the Role

ThredUp is turning secondhand browsing into a live, shoppable experience. As a Production Assistant, you’ll be the hands-on team that makes every show run, working inside our distribution center to reserve and stage inventory, set up the studio, and manage auctions and chat during live shows.

Responsibilities

• Reserve and stage inventory for each day’s shows, following the show plan provided by the Live Selling Manager.
• Prep the live studio before the first show and reset it between shows to ensure a clean and timely start.
• Run auctions during live shows, keeping bidding active and maintaining the show’s pace.
• Monitor and manage the chat, answer viewer questions, and flag requests to the host.
• Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and manage show operations independently when the Manager is not on-site.
• Notify the DC team after each show to prepare items for reinduction.
• Track sales performance, viewer requests, and inventory trends to inform future show planning.
• Identify and flag technical, inventory, or workflow issues for quick resolution and process improvement.

Requirements

• Ability to remain comfortable and focused during 3-hour live shows with sustained attention.
• Quick thinking and multitasking skills to handle fast-paced chats and live environments calmly.
• Strong attention to detail when reserving, staging, and tracking inventory.
• Comfort working in a warehouse environment, including standing, handling inventory, and moving at a fast pace.
• Proficiency with technology and willingness to learn new tools, including live selling platforms and chat moderation.
• Ability to work in ambiguity and adapt as processes evolve in a new program.
• Good communication and teamwork skills to coordinate with Hosts, Managers, and the DC team.
• Interest in fashion, secondhand, and sustainability.
• Ability to stand or walk for an entire shift (8-12 hours), bend, reach, lift/carry up to 30 lbs, and push/pull wheeled clothing racks up to 150 lbs.

Qualifications

• Experience in a distribution center, fulfillment, or inventory environment is a plus.
• Familiarity with live selling platforms such as Whatnot or similar is advantageous.
• Demonstrated ability to maintain confidentiality of business, team, and customer information.
• Experience giving and receiving constructive feedback and following up proactively with team members and leaders.

Schedule

• Full-time, on-site at ThredUp’s distribution centers in Lancaster, TX (Dallas area).
• PM shift, covering later shows with a rotating schedule based on peak viewer traffic.
• Shows run 5-6 days per week, with a short overlap between shifts for handoff.

What We Offer

• 4-day work week, with Fridays off.
• Hybrid work environment: 3 days in the office, 1 day remote weekly.
• Competitive salary based on market data.
• Opportunity to own ThredUp stock and eligibility for restricted stock unit awards.
• Employee stock purchase plan.
• Flexible PTO + 13 company holidays.
• Paid Sabbatical after 3 years of full-time employment.
• Generous paid parental leave.
• Medical, dental, vision, 401k, life, and disability insurance.

This role is not eligible for visa sponsorship.