Production and Operations Manager

Qualifications

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent combination of education and experience.
• 2–4 years of relevant experience in production, manufacturing, or operations management.
• Demonstrated leadership experience, including supervising, coaching, and motivating teams in a production environment.
• Strong business acumen with the ability to balance operational efficiency, quality, and cost management.
• Excellent written and verbal communication skills, with the ability to effectively engage stakeholders at all organizational levels.
• Strong organizational, analytical, and problem-solving skills, with the ability to identify issues and implement practical solutions.
• Prioritize multiple priorities, projects, and deadlines in a fast-paced, dynamic environment.
• High level of adaptability, flexibility, and resilience in managing changing priorities and operational demands.
• Sound judgment and decision-making capabilities, with a focus on timely and effective outcomes.
• Ability to work both independently and collaboratively within cross-functional teams.
• Proficiency in Microsoft Office Suite (Word, Excel, and related tools).
• Working knowledge of workplace safety standards and the ability to communicate and enforce safety requirements.

Responsibilities

• Model and promote Digital Room Core Values, serving as a leader and role model for Production Managers and plant employees.
• Lead the development, implementation, and continuous improvement of production processes, policies, and procedures to drive efficiency, quality, and scalability.
• Collaborate with supervisors and cross-functional teams to ensure the highest standards of product quality and to develop and implement enhanced quality control methods.
• Establish, communicate, and monitor production goals, key performance indicators, and daily production requirements to ensure operational success.
• Maintain a strong understanding of workforce capabilities and machine capacity to effectively manage staffing, scheduling, and production demands, including during peak periods or unplanned absences.
• Ensure compliance with all safety policies and regulatory requirements; promptly investigate, document, and communicate workplace incidents.
• Prepare and maintain accurate reports, documentation, and operational correspondence.
• Manage departmental budgets and control expenses within approved financial parameters.
• Identify, document, and implement continuous improvement initiatives across production, equipment utilization, and workflow processes.
• Hire, train, develop, and performance-manage production staff; oversee scheduling and workflow across all production shifts.
• Provide day-to-day leadership, coaching, and performance feedback; recognize achievements and address performance issues proactively.
• Monitor team performance and operational metrics, identify issues, and implement corrective actions in a timely manner.
• Oversee facility operations, including maintenance and upkeep of the building, grounds, and production equipment.
• Manage preventive maintenance programs for all facility systems, including HVAC and production machinery, support troubleshooting and equipment issue resolution.
• Absorb and execute facility modifications, equipment acquisitions, and capital improvements.
• Ensure proper handling and compliance of hazardous materials, including maintaining Safety Data Sheets (SDS) and Right-to-Know requirements in coordination with Human Resources.
• Oversee supply chain and production intake processes to ensure all orders are properly vetted (e.g., fraud, compliance) and accurately routed through production.
• Partner with vendors and outsource providers to optimize cost, quality, and delivery timelines; collaborate with Merchandising and Finance to strengthen vendor relationships.
• Oversee procurement of substrates and production supplies, ensuring cost efficiency and alignment with production schedules.
• Ensure achievement of on-time delivery commitments for all customer orders.

Benefits

• Competitive pay and growth opportunities.
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more.