Production Administrative Assistant - Construction
About the role
At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow-through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. This position handles workflow for customer service calls, production and service technician interaction, and supports the administrative needs of a busy customer service-based industry.
The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, a warm welcome, and a positive image of Groundworks.
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Responsibilities
- Provide administrative support for timekeeping
- Create weekly job packs
- Create and close purchase orders
- Ensure office equipment is in working order, including scheduling maintenance
- Set and confirm install dates
- Mail customer information packets
- Follow up with customers on a variety of issues
- Update customer records for accuracy
Qualifications
- High School Degree/GED
- 1-2 years Administrative Assistant experience preferred
- Previous call center or customer service experience preferred
- Positive, motivated, and excellent communication skills
- Ability to adapt quickly to changes in work strategy
- Excellent computer skills
- Great oral and verbal communication
Working Conditions
- Full-time, onsite
- Seeing with the ability to read reports, data, statistics, and information on computer screens is required
Pay
Competitive base pay + bonus based on company performance ($30-45k average).
Benefits
- Annual Tribe Appreciation Tour, holiday, and volunteer events
- Upward mobility—we promote from within 80% of the time
- Employee Ownership Program—share the upside when you win
- Tuition Reimbursement Program—we invest in your development
- Work-life balance—2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company-paid life insurance