Product Technical Designer

Accountabilities

• Create and manage technical product training experiences that enable users to effectively understand, configure, and troubleshoot solutions.
• Partner with subject matter experts, product managers, and internal stakeholders to identify knowledge gaps and translate complex product functionality into effective learning content.
• Develop clear learning objectives, assessments, and activities aligned with product workflows and business requirements.
• Measure training effectiveness through formative and summative assessments and use evaluation insights to continuously improve learning solutions.
• Leverage AI-powered tools and emerging technologies to improve training development efficiency and learning experiences.

Requirements

• The ideal candidate combines instructional design expertise with technical product knowledge and the ability to collaborate across teams.
• This role requires experience creating engaging learning solutions, strong communication skills, and a passion for helping users succeed with technology.
• 3+ years of experience designing and developing learning solutions in corporate, academic, nonprofit, or similar environments.
• Experience applying instructional design methodologies such as backwards design, outcome-based development, or comparable frameworks.
• Bachelor’s degree in Instructional Design, Education, Learning & Development, or a related field.
• Proficiency with eLearning authoring tools, multimedia design techniques, and learning management systems.
• Experience using AI capabilities within learning or content development tools.
• Ability to create measurable learning goals aligned with product workflows and business objectives.
• Experience collaborating with subject matter experts and cross-functional stakeholders to gather requirements and validate technical content.
• Strong ability to simplify complex technical concepts into clear and engaging learning experiences.
• Excellent organization skills with the ability to manage multiple priorities and meet deadlines.
• Curiosity and adaptability toward emerging AI technologies and digital learning practices.

Benefits

• A competitive total rewards package designed to support employee well-being, professional growth, and long-term success.
• Competitive compensation package.
• Paid time off and paid parental leave.
• Potential eligibility for bonus opportunities.
• Health and wellness benefits, including medical, life, and disability insurance options.
• Remote work flexibility within the United States.
• Inclusive workplace culture focused on diversity, equity, and belonging.
• Employee resource groups supported by leadership.
• Opportunities to work with innovative AI-powered technologies.
• Professional development opportunities to expand instructional design and technology skills.