Product Tech Support Eng II

About the role

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. We aim to reimagine building performance to serve people, places, and the planet. Join a winning team that supports your professional growth through meaningful work projects and learning opportunities. We strive to provide a supportive environment focused on your physical, financial, and emotional wellbeing.

Responsibilities

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
• Interact with quality management and engineering to improve overall life cycle cost.
• Create test plans to prove out new and/or existing product equipment offerings.
• Maintain effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture).
• Experiment with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
• Prioritize the internal or external customer's perspective when making decisions and acting; implement service practices that meet the customers' and own organization's needs.
• Focus others on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team.
• Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.
• Generate and evaluate alternatives, and make timely decisions that are consistent with available facts and constraints and optimize probable consequences.

Requirements

Bachelor’s degree in Engineering or a related Technical/Scientific field required and 2+ years’ experience, or 6+ years of technical experience with a knowledge of HVAC&R products. Must analyze and solve complex product system problems. Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

Qualifications

Up to 25% local travel (2 to 4 hours from your work location).

Skills

Required: Bachelor’s degree in Engineering or a related Technical/Scientific field, 2+ years’ experience, or 6+ years of technical experience with a knowledge of HVAC&R products. Analyze and solve complex product system problems. Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment. Preference given to applicants in the Chicago, San Antonio, or Phoenix areas.

Benefits

Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!

Pay

SALARY RANGE: $89,000 - $149,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.

Schedule

Remote for the right person!