Product Tech Support Eng II

About the role

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to serve people, places, and the planet. Join a winning team that supports your professional growth through meaningful work projects and learning opportunities. We strive to provide an empowering company culture where your voice and ideas are valued.

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

The Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts, in a consistent manner across all product offerings based out of our New Freedom, PA, location and will be hybrid.

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
• Product Technical Support Engineer provides technical support and interacts with quality management and engineering to improve overall life cycle cost.
• Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.
• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement of co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.
• Places a high priority on the internal or external customer's perspective when making decisions and acting; implementing service practices that meet the customers' and own organization's needs.
• Ensures others contribute to organization strategies and driving operational discipline, role clarity, and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – "the fundamentals"; making our results widely available and easily accessible.
• Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and makes timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Requirements

• Up to 10% travel
• Bachelor’s degree in Engineering or a related Technical/Scientific field required and 2+ years’ experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.
• Analyzing and solving complex product system problems.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

Pay

SALARY RANGE: $89,000 - $149,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.