Product Surveillance Analyst - Complaint Handling
Collabera · Burlington, MA · 2 wk ago
Finance$34–$38/hrContract
Key Responsibilities
- Review and investigate product complaints while ensuring timely documentation.
- Prepare and maintain quality related technical documentation and reports.
- Analyze quality data using Excel and Power BI to identify trends and improvement opportunities.
- Collaborate with Engineering, Manufacturing, Regulatory, and other business functions.
- Support product surveillance activities and ensure compliance with quality system requirements.
- Participate in continuous improvement initiatives and quality projects.
- Provide quality expertise during investigations and corrective action activities.
- Support process improvements and maintain accurate quality records.
Required Qualifications
- Bachelor’s degree in Life Sciences, Engineering, or a related field or equivalent experience.
- Minimum 4 years of experience in Quality or a related field.
- Experience with complaint handling.
- Experience with medical writing.
- Strong knowledge of regulatory compliance and quality systems.
- Experience using Excel and Power BI for data analysis.
- Strong cross functional communication skills.
Pay
Pay Range: $34 to $38 an hour.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking/public transportation
- (Paid time off, paid sick and safe time, paid vacation time, paid parental leave, paid holidays annually - AS Applicable)