Product Support Technical Advisor II

About the role

We are seeking Product Support Technical Advisor II to join IQVIA Laboratories at Marietta, GA (hybrid). Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production incidents, delivers onsite technical troubleshooting, and helps maintain continuity across critical workflows such as kit production, sample processing, and study execution.

Responsibilities

• Provide advanced Tier 2 and Tier 3 support for LTMS and associated integrated laboratory systems.
• Investigate and resolve complex application, workflow, data, and integration-related issues.
• Serve as the escalation point for support teams handling critical production incidents.
• Support business-critical laboratory operations while minimizing disruption to study execution and client deliverables.
• Collaborate closely with Product, Development, Infrastructure, Cloud, Quality, and Operations teams to drive issue resolution.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Healthcare Technology, Life Sciences, or related discipline, or equivalent combination of education and experience.
• 5+ years of experience supporting enterprise business applications in a production environment.
• Experience investigating and resolving complex application issues.
• Experience working with SQL for data analysis and troubleshooting.
• Experience supporting integrated enterprise applications and business workflows.
• Experience with ServiceNow or comparable IT Service Management platforms.