Product Support Technician II

Your Role in Keeping the Future in Safe Hands...

As the Product Support Technician II for the Global Solutions division of ASSA ABLOY, you will have the opportunity to …

• Provide technical support via inbound calls from customers
• Understand the product line and installation process
• Serve as a technical resource for customers and installation technicians in the field
• Troubleshoot and resolve various technical support issues, including both hardware and software

Punctuality and reliability are critical to success

Ensure electronic records are created and updated for all customer communications

Create, maintain, and deliver training to our dealer community as needed

What we expect of you...

• Ability to perform in-depth troubleshooting of proprietary software and hardware for access control systems remotely
• Strong analytical, organization, and multi-tasking skills
• Effective troubleshooting skills
• Excellent listening and communication skills, both verbal and written
• Strong work ethic - punctuality and team interaction are critical
• Basic knowledge of Electrical principles and low-voltage electronics, including wiring and wireless communications
• 2+ year prior Support center experience.
• Knowledge of Microsoft SQL Server and Database preferred.
• Creative, positive, and high-energy individual with a hands-on mentality and excitement for new technologies and emerging trends

What you can expect from us...

• A competitive total rewards package aligned with market benchmarks and role scope.
• Access to tools, resources, and development opportunities to enhance technical expertise and career growth.
• A collaborative engineering environment focused on innovation, quality, and continuous improvement.
• Leadership support and clear expectations to enable success in delivering impactful mobile solutions.
• The opportunity to contribute to products used by customers around the world in security and access solutions.