Product Support Specialist, SmartSense (Lehi, UT - Hybrid)
SmartSense by Digi · Lehi, UT · 1 mo ago
HybridCustomer Service$19.95–$28.35/hrFull-time
What We Offer
- A fun, fast paced team that turns data into valuable information
- Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries
What You Will Do
- Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
- Learn industry standards and terminology including CDC guidelines and HACCP compliance
- Be proficient in tools such as JIRA and NetSuite
- Manage customer escalations by leveraging expertise in industry knowledge
Who You Are and What You Bring
- Passion for working with customers and providing outstanding experiences
- Strong multitasking and organizational skills in a fast paced environment
Desired but not required
- 2yrs of experience working in technical or product support
- Previous experience in working with CRM software tools
Pay and Benefits
- The anticipated base pay range for this position is $19.95/hr - $28.35/hr
- Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings