Product Support Specialist - Aviation

About the role

We are seeking a full-time Product Support Specialist - Aviation onsite at Garmin's U.S. headquarters in the Greater Kansas City area.

Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Show strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Requirements

• A High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English
• Aviation experience/knowledge

Skills

• Strong customer support skills
• Technical aptitude
• Problem solving and troubleshooting ability
• Professionalism and teamwork
• Time management and follow-up skills
• Computer skills

Benefits

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits