Product Support Specialist
About the role
Join us at VAL-CO Industries in the Wisconsin, Minnesota, or Iowa area and embark on an exciting journey as a Full Time Product Support Specialist. In this dynamic role, you will engage directly with customers, utilizing your mechanical expertise to solve challenges and enhance their experience with our innovative agricultural solutions. Being onsite fosters a collaborative environment where your ideas are valued, and you can see the impact of your work.
Responsibilities
- Deliver exceptional technical support and training to both internal and external customers
- Assist customers in resolving product quality and application issues while identifying root causes of challenges and facilitating effective resolutions
- Engage in field support, overseeing product installation, project management, and troubleshooting
- Provide comprehensive product information and training
- Contribute to collaborative technical solutions
- Maintain documentation of product and customer interactions
Requirements
- A two-year technical degree in Mechanics or Electronics
- At least three years of relevant field experience with mechanical and electrical systems
- Bilingual-Spanish preferred, but not required
- Ability to read blueprints, schematics, and engineering drawings
- Ability to work analytically with variables true and perceived
- Must be self-motivated; ability to work independently with minimal or no supervision
- Proficiency with computer software applications including Microsoft Office
Qualifications
- Self-motivated and capable of working independently with minimal supervision
- Sit for extended periods of time (driving, plane, desk) up to 8 hours/day
- Walk on uneven surfaces or around obstacles (e.g., animals, equipment)
- Stand for extended periods (e.g. 6 hours or more)
- Lift up to 50 lbs. from the floor
- Carry items while walking
- Bend, squat, or kneel
- Transition from kneeling to standing
- Twist or rotate body (e.g. to reach tools or equipment)
- Rotate while walking or bending
- Use hand tools and perform detailed tasks
- Work on the ground or in tight spaces (e.g. under equipment)
Skills
- Exceptional written and oral communication skills
- Ability to work analytically with variables true and perceived
- Ability to travel overnight to customer locations including international locations
Benefits
- Competitive salary ranging from $50,000 to $60,000 per year
- Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off
Pay
Competitive salary ranging from $50,000 to $60,000 per year
Schedule
This position is remote (#LI-REMOTE) and requires travel within the territory (WI, MN and IA) and other additional travel.
VAL-CO Industries: Our Mission
At VAL-CO we work together as a global leader in providing innovative, value-focused products and services to the poultry, livestock and horticultural industries. We believe in all that we do by valuing people, integrity, quality, profitability, and stewardship. VAL-CO recognizes the importance and value of our employees and their families, and our customers and vendors. Each of their contributions are an integral part of the company's overall success.