Product Support Specialist

About the role

A Product Support Specialist ensures the optimal performance, safety, and compliance of medical equipment across various branches. This role involves installation, maintenance, troubleshooting, and repair of medical devices, as well as providing technical support and training to staff.

Responsibilities

• Install, maintain, and repair medical equipment in accordance with manufacturer guidelines.
• Provide remote support to field-based technicians via Teams, phone, or email for troubleshooting and repair processes.
• Travel to branches across the US to provide on-site support for troubleshooting, repair, and training.
• Perform routine inspections and preventive maintenance to ensure equipment reliability.
• Diagnose and resolve equipment malfunctions promptly and effectively.
• Maintain accurate service and maintenance records for compliance and reporting.
• Ensure adherence to safety protocols and regulatory standards.
• Coordinate with vendors and manufacturers for technical support and parts identification.
• Assist in evaluating new equipment for operational suitability.
• Respond quickly to urgent repair requests to minimize downtime.
• Participate in safety audits and quality improvement initiatives.
• Train USME staff on scheduled and unscheduled maintenance procedures.
• Assist in the development of training materials.
• Travel nationally as needed.
• All other duties as assigned.

Requirements

• 1-3 years of relevant technical experience (Hospital or similar environment).
• A solid technical foundation in electronics or mechanical systems.
• 3 years of hands-on troubleshooting experience.
• Proven experience in medical equipment maintenance and repair.
• Strong technical and troubleshooting skills with attention to detail.
• Knowledge of healthcare regulations and safety standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills and ability to manage multiple priorities.
• Willingness to participate in on-call rotations.
• Physical ability to lift and move equipment as required.
• Ability to travel up to 60% of the time.
• Outstanding listening, communication, collaboration, organization, and problem-solving skills.
• Highest integrity and relentless commitment to delivering value to customers and co-workers.
• Resourcefulness in a fast-paced environment with a readiness to embrace change.
• Strong organizational, attention-to-detail, critical thinking, and problem-solving skills.

Ideally, certifications in CBET (Certified Biomedical Equipment Technician) but not required.