Product Support Specialist

About the role

The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert.

Key Responsibilities

• Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
• Order Entry Support: Create custom part numbers for the sales and customer service teams.
• Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
• Product Development: Enter purchase orders and requests for new product samples and materials.
• Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.

Qualifications

• 2-year technical degree or 1-3 years relevant work experience.
• Ability to make good decisions, prioritize tasks and follow through to completion.
• Ability to work well under pressure and meet deadlines.
• Working knowledge of office equipment and software applications.
• Willingness to learn and grow your career.

Preferred Skills

• Experience with B2B products in a manufacturing setting.
• Knowledge of commercial and healthcare design trends.
• Passion for commercial design trends and understanding market needs.