Product Support Specialist

About the role

Travoom needs a Product Support Specialist who can make customer resolution dependable across travel-technology marketplace, ticketing, content, platform, vendor, customer-support, operations, and data workflows. This role focuses on product support specialized execution within travel marketplace operations, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.

Strong performance is measured by fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Maintain the Product Support Specialist workflow by helping the team review available case history before responding.
• Track the Product Support Specialist workflow by helping the team resolve routine issues within approved authority.
• Own the Product Support Specialist workflow by helping the team document commitments and next actions.
• Coordinate the Product Support Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Review the Product Support Specialist workflow by helping the team handle assigned customer or client requests.

Skills

• Use Product Support Specialist execution and CRM confidently in travel marketplace operations.
• Apply customer communication without losing track of exceptions, owners, or deadlines.
• Document follow-up decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around queue management, especially when escalation is required instead of assumption.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, associate-level role. 100% remote within the United States.