Product Support Specialist

Responsibilities

• Manage day-to-day service parts inventory levels at the Austin Mission Services facility.
• Forecast inventory demand and align stocking levels with operational and customer requirements.
• Maintain accurate inventory records within warehouse management systems (WMS) and CRM platforms.
• Perform cycle counts, inventory reconciliation, and stock audits to ensure inventory accuracy.
• Develop working knowledge of Saronic's service parts catalog and inventory processes.
• Receive, inspect, stock, and organize inbound shipments.
• Manage outbound logistics, including pick, pack, and ship activities for service operations.
• Cook out delivery load-outs and prepare customer shipping documentation.
• Optimize warehouse layout, storage locations, and tooling to improve operational efficiency.
• Operate material handling equipment, including forklifts and pallet jacks, as required.
• Partner with internal teams and logistics providers to ensure timely, accurate, and cost-effective transportation.
• Support warranty administration by maintaining accurate warranty records and documentation.
• Cook out Return Merchandise Authorization (RMA) activities with internal stakeholders.
• Aid in warranty claims processing and tracking in accordance with established procedures.
• Build familiarity with Saronic's warranty policies, service workflows, and customer support processes.
• Process development and continuous improvement support for warehouse, inventory, logistics, and warranty operations.
• Identify opportunities to improve inventory accuracy, warehouse efficiency, logistics responsiveness, and service operations.
• Help scale warehouse and inventory processes as fleet and service requirements continue to grow.
• Follow established procedures while proactively escalating unfamiliar parts, shipments, delivery requirements, or warranty issues when guidance is needed.

Qualifications

• Education & Experience: Bachelor's degree preferred, or equivalent professional experience in supply chain, logistics, warehouse operations, or a related field. Minimum of 3 years of experience in inventory management, warehouse operations, logistics, or supply chain within technology, manufacturing, or related industries. Experience supporting warehouse startup activities or implementing inventory management processes is strongly preferred.
• Technical & Functional Skills: Working knowledge of inventory management, demand planning, logistics coordination, and warehouse operations. Experience using Warehouse Management Systems (WMS); CRM experience is a plus. Proficiency with Microsoft Excel for reporting, inventory analysis, and forecasting. Familiarity with shipping, receiving, pick/pack/ship operations, delivery coordination, and inventory documentation. Experience operating both stand-up and sit-down forklifts; current forklift certification or the ability to obtain certification is preferred. Understanding of warranty administration or RMA processes is preferred.
• Leadership & Soft Skills: Highly organized with exceptional attention to detail. Strong problem-solving skills and a continuous improvement mindset. Ability to work independently while collaborating effectively across cross-functional teams. Strong verbal and written communication skills. Willingness to learn new processes, products, and operational workflows while seeking guidance when appropriate.