Product Support Specialist
About the role
Roxtec Inc. (www.roxtec.com) is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide.
The Product Support Specialist works alongside Segment Teams to provide foundational support to internal and external customers. This includes assisting with product selection, quotations, availability, and ordering of Roxtec products and components. Targeted accounts include power, data centers, advanced facilities, rail infrastructure, heavy vehicles, process industries, and telecom.
Why Roxtec? Because Your Work—and Workplace—Matter.
Responsibilities
- Provide basic technical support for standard Roxtec products and applications.
- Demonstrate a moderate understanding of product offerings to assist with accurate recommendations.
- Make product suggestions based on customer application requirements under guidance.
- Review customer specifications to support product fit decisions.
- Assist in consultations with new customers to understand industry needs and recommend standard solutions.
- Coordinate with Sales and Design teams; may assist with Engineering communication under supervision.
- Support the creation of documentation and quotations for standard product configurations.
- Manage CRM and ERP systems to process RFQs, track orders, and resolve basic discrepancies.
- Provide courteous and professional support to internal and external customers.
- Attend training and meetings as needed; occasional travel may be required.
- Perform other duties as assigned.
Requirements
- Strong written and verbal communication skills
- Basic negotiation and conflict resolution abilities, with demonstrated interest in troubleshooting and problem-solving
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong mathematical, technical, and mechanical aptitude
- Self-starter with solid organizational skills and attention to detail
- Ability to learn technical concepts and apply them in customer-facing scenarios
- Comfortable working in a collaborative, cross-functional environment
- Physical requirements: required to wear PPE as needed; stand frequently, walk frequently, sit continuously, occasionally squat/kneel, bend, fine manipulation, reach outward, reach above shoulder, lift/carry/push/pull up to 50 pounds occasionally.
Qualifications
- High School Diploma or equivalent
- Associate’s degree or equivalent experience
- Minimum 1 year of inside sales or customer service experience
Skills
- Technical product knowledge (standard Roxtec products)
- Customer service and support
- CRM/ERP system usage
- Documentation and quotation preparation
- Communication and collaboration
Benefits
- 401(k) Plan with Company Contribution – immediate vesting
- Comprehensive Health Coverage – Medical, Dental, and Vision Insurance
- Income Protection – Short-Term Disability (STD) and Long-Term Disability (LTD) coverage
- Life Insurance – Company-paid coverage
- Paid Time Off – holidays, vacation, and personal days
- Career Development Opportunities
- Education and Tuition Reimbursement programs
- Flexible or Hybrid Schedules – options based on position
- Climate-Controlled Workspaces
- Exciting Bonus Opportunities – eligible for bonus based on individual and company performance