Product Support Specialist

Location: San Francisco, CAWork Schedule: Monday - Friday, 8:00 am - 5:00 pm, OnsiteCompensation: $35.00 - $40.00 per hour Position Summary:This is your chance to break into the data & AI space and accelerate your career. As a Data & AI Specialist at you'll be right at the center of the action: supporting the implementation of new customers, configuring their accounts, mapping real datasets, and making sure our platform runs smoothly for them every day. You'll take on both proactive and reactive data and technical support challenges, becoming the go-to problem-solver our customers rely on. If you want hands-on experience with real data, direct customer impact, and a fast-moving team that will invest in your growth, this is the role for you. This isn't a deeply technical or SQL-heavy position—we're looking for a resourceful problem-solver who thrives on finding answers, likes working with data, has incredible attention to detail, and is motivated by seeing customers succeed. We're on a mission to change how organizations perceive and use people data. And we hold true to our core values of: Be an excellent communicator; Operate with transparency; Provide leverage, not optimization; Win When Our Customers Win; and Act with integrity and trust. Responsibilities:Configure new customer accounts and map initial datasetsMonitor and support data delivery queuesTriage, troubleshoot, and resolve inbound support tickets, escalating to the appropriateteam when neededSupport wealth analytics reports and match analyses workflowsMonitor account and dataset health, and address issues before they escalateCollaborate with internal teams to report bugs, gather user feedback, and suggest featureimprovement.Maintain accurate and thorough records of all account and support activity in Zendeskand SalesforceProactively follow up on open items to ensure timely resolution and a positive customerExperience Requirements:Bachelor's degree1+ years of experience in technical support, data/marketing analyst, or CRM-adjacent role,ideally in a tech or SaaS environmentComfort working with data files (e.g., CSV), CRM data models (i.e., objects/records), andspreadsheets; no SQL or deep technical background requiredFamiliarity with Salesforce, Hubspot, or similar CRM/database platformsA desire to grow your career and professional skillset atProven ability to adapt to shifting priorities and manage multiple tasks effectivelyExceptional communication skills, both written and verbalProven ability to analyze and resolve issues effectivelyA positive attitude and a genuine desire to help customers succeed Preferred Qualifications:Previous experience working for a high-growth startup At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on skills-based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and employer-of-record services, and we are committed to equitable & inclusive hiring practices on a national scale.Benefits: Eligible employees may have access to benefits including medical, dental, vision, paid time off, paid holidays, and other company-sponsored programs, subject to eligibility requirements. (If this is a contract role: This position is not eligible for company-sponsored benefits unless otherwise required by law.)If you have an interest in exploring other positions similar to this one, please note that compensation ranges and benefits offerings may vary by role and assignment.We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.Work authorization: At this time, we are unable to offer employment sponsorship.#PTPJobs