Product Support Specialist

About the role

To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions.

Responsibilities

• Ensure project implementation and completion while gaining hands‑on exposure to all aspects of the Sales Representative position.
• Lead, prioritize, and manage the workflow of product trials, conversions, and/or PV implementations.
• Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources.
• Establish and maintain customer relationships, including conducting weekly team meetings on the state of business with both the customer and the sales reps.
• Monitor project progress; communicate project status to sales teams, product teams and customers.
• Ensure follow‑up and resolution of issues is completed on a timely basis.
• Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions).

Requirements

• Bachelor’s degree and at least 2 years of sales or customer‑service‑related experience, or high school diploma/equivalent and at least 4 years of sales or customer‑service‑related experience.
• Experience developing presentations for various audience levels.
• Willingness to travel for business purposes (within state and out of state).

Benefits

Our benefit package includes health insurance, life and disability coverage, 401(k) contributions, and paid time off for employees working 30 or more hours per week on average. For employees working less than 30 hours per week, benefits include 401(k) contributions, paid time off, access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp. A more comprehensive list of benefits is available via the company’s benefits page.