Product Support Specialist
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, Herc Holdings Inc., is listed on the New York Stock Exchange under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America.
About the role
The Product Support Specialist is responsible for administering manufacturer warranty claims for Herc-owned equipment. This role evaluates equipment failures to determine warranty eligibility, submits and manages claims in accordance with manufacturer requirements, and tracks reimbursement through completion. The specialist works independently once trained and serves as a key liaison between Herc branch personnel and equipment manufacturers to minimize equipment downtime and maximize warranty recovery.
Responsibilities
- Review work orders to determine whether equipment failures fall within manufacturer warranty guidelines or qualify for goodwill or extended warranty consideration.
- Submit warranty claims accurately and timely through manufacturer warranty systems and portals.
- Monitor and manage open warranty claims to ensure proper disposition, reimbursement, and processing by Accounting.
- Work directly with manufacturer representatives to negotiate additional warranty coverage for repetitive failures or failures occurring shortly outside standard warranty periods.
- Provide ongoing support to branch technicians and management to reduce equipment downtime for assigned manufacturers.
- Ensure all warranty claims are submitted within 30 days of receipt.
- Identify and resolve aged warranty claims, ensuring claims are closed or disposed of within 90 days.
- Review and submit all warranty claims related to work orders received during the current month.
Requirements
- Bachelor’s degree preferred.
- Technical schooling and/or relevant certifications preferred.
- Minimum of 1 year of office or administrative experience.
- Fleet experience preferred.
- Maintenance or equipment service experience preferred.
Skills
- Mid to advanced proficiency with computer software applications.
- Strong working knowledge of electrical and mechanical systems.
- Experience with Oracle and/or Counter software is a plus.
- Proficiency in Microsoft Office, with strong emphasis on Excel (including formulas).
- Ability to prioritize work and manage multiple tasks with minimal supervision.
- Strong attention to detail and organizational skills.
- Excellent verbal, written, and interpersonal communication skills.
- Proven ability to work both independently and collaboratively within a team environment.
Pay
Pay Range: $65,000 - $75,000
Benefits
- Keeping you healthy
- Medical, Dental, and Vision Coverage
- Life and disability insurance
- Flex spending and health savings accounts
- Virtual Health Visits
- 24 Hour Nurse Line
- Healthy Pregnancy Program
- Tobacco Cessation Program
- Weight Loss Program
- Building Your Financial Future
- 401(k) plan with company match
- Employee Stock Purchase Program
- Life & Work Harmony
- Paid Time Off (Holidays, Vacations, Sick Days)
- Paid parental leave
- Military leave & support for those in the National Guard and Reserves
- Employee Assistance Program (EAP)
- Adoption Assistance Reimbursement Program
- Tuition Reimbursement Program
- Auto & Home Insurance Discounts
- Protecting You & Your Family
- Company Paid Life Insurance
- Supplemental Life Insurance
- Accidental Death & Dismemberment Insurance
- Company Paid Disability Insurance
- Supplemental Disability Insurance
- Group Legal Plan
- Critical Illness Insurance
- Accident Insurance