PRODUCT SUPPORT SPECIALIST

Job Summary We are seeking a Product Support Specialist with call center experience, strong technical troubleshooting skills, and the ability to manage high-volume inbound customer interactions with professionalism and accuracy. The Product Support Specialist will support customers through phone, email, and Live Chat while assisting with order entry, product support cases, returns, warranties, shipping updates, and related customer care needs. This is a great opportunity to join a supportive team environment where accuracy, communication, dependability, and a positive customer experience are valued. Candidates who enjoy problem-solving, working with technical product lines, and contributing to a team-oriented customer care department will be a strong fit. Key Responsibilities: Handling heavy inbound customer calls, emails, and Live Chat inquiries while delivering excellent customer service. Troubleshooting and resolving customer service and technical product support issues, including shipping updates, product repairs, returns, warranties, and claims. Entering and managing orders, support cases, return authorizations, call tags, backorders, shipping claims, and damage claims with accuracy. Communicating daily with 3PL warehouse partners to help manage order fulfillment and ensure timely shipments. Maintaining accurate customer records, case notes, correspondence, and follow-up documentation. Completing administrative tasks such as data entry, reports, customer survey updates, meeting coordination, and team training support. Pay Range: $24 to $25 per hour, DOE. Job Type: Approximately 6 months with possible temp-to-hire conversion. Location: La Mirada, CA. Schedule: Monday through Friday, 9:30 AM to 6:00 PM, one Saturday every 8 weeks, 9:00 AM to 1:00 PM. Holiday availability required on a rotational basis. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1031 ]]>