Product Support Specialist

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

About the role

We are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position is full-time and onsite in Newark, DE.

Responsibilities

• Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
• Adhere to all CAI and State security protocols and compliance requirements
• Utilize computer inquiry systems to retrieve necessary verification documents and information
• Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
• Process Medicaid renewal applications for clients renewing their medical benefits
• Analyze financial data and perform calculations for accurate input into the eligibility system
• Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
• Collaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)
• Maintain detailed case management records and documentation using the eligibility system
• Act as witness at fair hearings for client’s appealing their eligibility determination, as necessary
• Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
• Perform additional case management tasks as required to support program goals

Requirements

• High school diploma or equivalent
• A minimum of one year of experience in data entry
• At least one year of customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Exceptional organizational skills with keen attention to detail
• Ability to perform and analyze financial calculations with accuracy
• Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
• Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
• Excellent written and verbal communication skills; fluency in English is required
• Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
• Reliable transportation to/from the office with punctual attendance
• Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
• Capability to remain seated for extended periods and perform desk-based tasks

Preferred Qualifications

• Familiarity with Medicaid or other public assistance program eligibility requirements
• Bilingual communication skills with strong written proficiency

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Pay

$18 - $20 per hour. Exact compensation may vary based on several factors, including location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law