Product Support Specialist
Job Summary
Eastridge Workforce Solutions is seeking a Product Support Specialist to support a leading AI company. The hourly rate is expected to be between $75-$75 per hour, depending on geographic location, experience, and other qualifications.
Responsibilities
- Become an expert in all our products
- Respond to user support cases in a high-volume environment
- Clearly and empathetically communicate with a wide range of user personas
- Prioritize critically and comfortably adapt to an ever-evolving product landscape
- Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
- Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates
Qualifications
- 2+ years of experience with high volume product support, preferably in a second tier or escalated support team
- Demonstrated ability to thrive in fast-paced, reactive situations
- Strong user empathy and expertise in the lifecycle of a support case
- Crisp but kind written communication skills and deep care for the details
- Enjoy helping others learn about new features and complex concepts
- Persistent and curious; energized by fixing issues for all similar users
- Experience contributing to the foundations of a support team
- Proficient in a technical environment
Benefits
Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Learn more about benefits available to Eastridge’s temporary employees here. Due to the varying length(s) of temporary assignments, Eastridge’s Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Disclaimer
The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories.
Background Checks
Some clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.
Privacy
Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge’s Privacy Policy here, as well as Eastridge’s Pre-Use Notice of Collection and Automated Decision-Making Technologies here.
Application Instructions
By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with “STOP.” Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting here.