Product Support Sales Representative | Parts & Service

Department: SalesLocation: BR07- MADISON, ALCompensation: $40,000 / year Description Product Support Sales Representative | Parts & Service Outside B2B Sales | Industrial Equipment | Madison, AL 📍 Madison, AL | Field-Based Territory Sales 💰 Starting at $40,000 + Commission & Performance Incentives 🚗 $800/Month Auto + Phone Allowance 📈 New Business Development + Territory Ownership 🏭 Parts | Service | Preventive Maintenance | Aftermarket Solutions 🎓 Industry & Product Training Provided 📅 Full-Time | Monday–Friday When Equipment Goes Down, Customers Don't Need a Sales Pitch. They Need a Solution. That's where you come in. WMH Solutions is hiring a Product Support Sales Representative to grow our parts, service, and aftermarket business throughout the Alabama market. This is a field-based B2B outside sales role for someone who enjoys opening doors, building relationships, identifying operational needs, and turning those conversations into long-term business. You'll work directly with manufacturers, warehouses, distribution centers, contractors, and other industrial operations that depend on their equipment to keep moving. Your job isn't simply to sell a part. It's to understand what the customer needs, connect them with the right WMH solution, and become someone they call before they call the competition. This Is a Hunter Role Let's be clear about the opportunity. This isn't a role built around waiting for inbound leads or simply maintaining an established book of business. Approximately: 80% — New Business Development Prospecting, cold outreach, field visits, referrals, networking, and opening new accounts.10% — Account Reactivation Reconnecting with customers and identifying opportunities to earn their business again.10% — Existing Customer Development Strengthening relationships, uncovering additional needs, and expanding WMH's presence within current accounts.You'll have an established company, service infrastructure, product portfolio, and internal team behind you. Your opportunity is to build the territory in front of you. What You'll Sell — Parts, Service & Aftermarket Solutions You'll represent solutions that directly impact your customers' equipment uptime and operations, including:Parts and aftermarket productsPreventive and planned maintenance programsService and repair solutionsMaintenance agreementsMaterial handling equipment supportIndustrial batteries and charging solutionsFleet and equipment-support solutionsAdditional aftermarket products and services based on customer needsYou don't need to walk in knowing every part number or every forklift model. You do need the curiosity to understand industrial equipment, ask good questions, uncover business needs, and learn how WMH solves them. We'll help with the product knowledge. Your Territory Becomes Your Business. You'll be responsible for developing it through consistent prospecting, customer interaction, follow-up, and relationship building. You'll:Prospect and develop new B2B customers throughout your assigned territoryConduct face-to-face customer visits and outbound prospectingIdentify parts, service, maintenance, and equipment-support opportunitiesBuild relationships with operations leaders, maintenance teams, facility managers, purchasing contacts, and other decision-makersUnderstand customer challenges and recommend appropriate WMH solutionsDevelop proposals and present solutions based on customer needsManage opportunities from initial conversation through closeReactivate inactive and underdeveloped accountsExpand relationships within existing customersUse service activity and customer information to identify additional sales opportunitiesMaintain an organized pipeline and accurate customer information in CRMDevelop weekly territory and prospecting plansMaintain timely follow-up on leads, quotes, and open opportunitiesCollaborate with WMH Service, Parts, Sales, Rental, and other internal teamsCoordinate with manufacturers and internal resources when specialized support is neededTrack activity, opportunities, forecasts, and resultsTake ownership of your territory and monthly sales goalsYou'll have clear expectations around prospecting, customer activity, pipeline development, and revenue performance. How you organize the territory, build relationships, and create opportunity is where your sales ability comes in. Who Thrives Here? We're interested in people who know how to create business — not simply wait for it to arrive. You'll likely do well here if you: ✓ Are comfortable initiating conversations and opening new accounts ✓ Don't depend entirely on inbound leads to build your pipeline ✓ Enjoy being in the field and meeting customers face-to-face ✓ Can hear “not right now” without treating it as “never” ✓ Ask questions before trying to sell something ✓ Follow up consistently without needing someone to remind you ✓ Can manage multiple customers, prospects, quotes, and priorities ✓ Are comfortable being measured against activity and sales goals ✓ Build credibility with operations and maintenance professionals ✓ Are curious about equipment and how customers operate ✓ Use CRM to manage your business and opportunities ✓ Take ownership when your territory isn't producing the results you want ✓ Want your performance to influence what you earn If you're naturally proactive, competitive, organized, relationship-driven, and comfortable creating your own opportunities, you'll understand this role quickly. Your Background Doesn't Have to Say “Forklift Sales” Material handling experience is valuable. It isn't the only path into this role. We're interested in candidates with experience in areas such as:Outside B2B salesTerritory salesIndustrial salesMaterial handlingEquipment rentalIndustrial distributionHeavy or construction equipmentCommercial parts or service salesFleet or transportation servicesIndustrial MROManufacturing supportHVAC or mechanical service salesFacilities and maintenance solutionsOther territory-based B2B environmentsIf you've successfully sold products or services where equipment uptime, operations, maintenance, service, or customer relationships matter, your experience may translate well here. We can teach material handling. We need you to bring the drive to develop business. What We're Looking For Required Demonstrated ability to build professional customer relationshipsAbility and willingness to consistently prospect for new businessStrong verbal and written communication skillsStrong organization, follow-through, and time managementAbility to independently manage a field-based territoryComfort using CRM and technology to manage sales activity and pipelineValid driver's license and ability to meet applicable company driving requirementsPreferred Previous outside B2B or territory sales experienceDemonstrated experience prospecting and developing new accountsIndustrial, equipment, parts, service, rental, MRO, or related sales experienceExperience selling to manufacturing, warehouse, distribution, construction, or industrial customersCRM experienceBachelor's degree or equivalent professional experienceExperience Matters Here A bachelor's degree is welcomed, but demonstrated sales performance and relevant professional experience matter. If you've built business, developed a territory, opened new accounts, or successfully sold industrial or service solutions without a four-year degree, we still want to hear from you. Compensation & Sales Support Your compensation should reward the business you build. WMH offers: 💰 $40,000+ base + Commission & Performance Incentives 🚗 $800/Month Auto + Phone Allowance 📈 Sales Incentives Tied to Performance 🎯 Defined Territory & Sales Goals 🎓 Product, Industry & Sales Training 🤝 Support from Service, Parts, Sales, Rental & Leadership 🏭 A Broad Portfolio of Material Handling & Aftermarket Solutions Your earning opportunity grows with your ability to develop the territory and generate results. Benefits That Support More Than the Workday Eligible WMH associates have access to a comprehensive benefits package designed to support their health, financial future, and time away from work. Benefits include:Medical, dental, and vision coveragePaid time offPaid holidays401(k) retirement plan with company contribution/matchProfit-sharing opportunitiesLife and disability benefitsTraining and professional developmentLong-term career-growth opportunitiesBenefit eligibility and specific plan provisions are governed by applicable WMH plan documents and policies. Build More Than a Sales Territory Product Support puts you in the middle of the customer relationship. You'll learn the equipment, customer operations, aftermarket business, service organization, and what drives industrial customers to buy. For strong performers, that experience can create opportunities to continue developing across WMH. Potential career paths may include: Senior Territory Sales • Major/Strategic Accounts • Sales Leadership • Aftermarket Leadership • Branch/Regional Operations The goal isn't to give you a flashy title. It's to give strong performers room to keep growing. Why WMH Solutions? WMH Solutions has supported material handling customers throughout the Southeast for more than 35 years. Today, our 250+ associates across 11 locations provide equipment, parts, service, rental, fleet, automation, and aftermarket solutions to businesses across our markets. As a Linde Material Handling dealer, we combine global equipment technology with local sales, service, and customer support. Our customers operate businesses where downtime matters. That's why Product Support matters. The relationships you build and the solutions you bring to customers can directly influence their productivity — and WMH's continued growth. Ready to Build Your Territory? If you're an Outside Sales Representative, Territory Sales Representative, Industrial Sales Representative, Product Support Sales Representative, Aftermarket Sales Representative, Parts & Service Sales Representative, or a strong B2B salesperson ready to move into industrial sales, we'd like to hear from you. You don't need to know everything about forklifts on day one. You do need to be willing to: Prospect. Learn. Follow through. Build relationships. Create business. If that sounds like how you sell, apply today and tell us about the business you've built. Equal Employment Opportunity At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they’re respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you. Your Career Has a Future Here We don’t just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it’s recognized and developed. 🔗 Explore Opportunities: https://wmhsolutions.pinpointhq.com